The Design And Implementation Of Self-help Business System Of Shenyang Mobile Communication Corporation

The self-help service rising as new service mode these years with the advantage of reduction of the cost, personalization and convenience, has become one of the most viable service modes and become more popular among many service industries. The self-help composite business system having owned the whole independent intellectual property rights has been designed and developed to satisfy the need of self-help service of mobile communication by shenyang mobile branch company, under the unified arrangement of China Mobile Communication Corporation of Liaoning province.On the basis of the investigation of current development and analysis of requirement of self-help service in telecommunication trade, and according to the theory and method of software engineering, this thesis completes the whole designment of the system, the detail designment of the software and the debug and operation of the software and hardware. The self-help service system which has been an excellent model for the realization of self-help service in the whole telecommunication trade and has made great contribution for the application of computer technology to the whole sphere of self-help service in telecommunication trade. The combination of B/S and C/S mode is a significant characteristic of this system, and media ware technique is used to construct the three-layered structure. The whole system possesses the features of wide extention, safe management, and integration in transaction.This system consists mainly of three subsystems, as follows: foreground operating subsystem for client, system operation monitoring subsystem, and background maintenance and administration subsystem. Foreground operating subsystem for client employs C/S mode. IBM CICS agency server (media ware technique) is applied to connect foreground operating subsystem with higher-grade BOSS (Business Operation Support System). This subsystem supplies people with such services as self-help payment, basic business management, as well as detail list and invoice printing service, etc.. System operation monitoring subsystem employs C/S mode. It serves as monitoring and controlling the working conditions of every self-help business machine and the whole network any time. Background maintenance andadministration subsystem employs B/S mode to help the administrators to complete such tasks as installation of parameters, inquest of diary, and statistical analysis ect..This system with consummate function and stable performance can satisfy the requirement of current self-help service in mobile telecommunication trade. At the present stage, this system has been utilized widely by Shengyang branch company and seven self-help business halls have been constructed in Shenyang. It is also used widely by other mobile-communication companies of Liaoning province as Fushun, Benxi, Dandong, Yingkou, etc.The development and deployment of this project has made substantial contributions for cutting down operation cost, elevating labor productivity and service quality, and lengthening business hours. At the same time, huge economic returns and social effects have been created for the company by this system.