Design And Realization For The Criticize SP System

With moving swift and violent development of the value-added service, the popularization and increasing fast of the wireless value-added service represented by short news, not only has promoted the growth of communication operator's income and profit but also driven forming and development of the value chain of the value-added service of moving. But the unlawful practices of some content service providers(SP), lead to the fact at present a lot of questions exist on the message market, message harass, message rubbish , business truss up, business quit the subscription getting difficult, cause users to complain in a large amount. Not only has damaged the masses of consumers' legitimate rights and interests but also caused the harmful effects to the normal development of the value-added service. Cause the reason of these questions, lie in the defect of the gateway management mode of the existing message mainly, the unable use for SP, business user of the operator carries on effective management. So, how the telecommunication operator strengthens the construction of mechanism of management of the business through the market means, manage business and control through the technological means, let consumers understand consumption , rest assured to use, improve the management level of the operator constantly, promote the business of messages to be healthy , develop continuously, significant on the question that become badly in need of solution at present. Just under this kind of background, the problem existing in dealing with the message business appeal of UNICOM of Chongqing of the foundation of this text, have proposed moving the value-added service and complaining the model of managing. Through this model , put up criticize SP system (CSPC )on the basis of platform of existing customer's service center The main research contents include:1. Analyse existing value-added service have problem in serving , is it complain business manage models to propose, have simplified the procedure, raising the efficiency and service quality. 2. Manage the construction scheme that the model proposes SP complains the administrative system according to the business, fully utilize the existing network platform of customer's service center, realize complaining dealing with , business consultation function; Give play to the human resources advantage, utilize the systematic statistical analysis function to realize the secondary development of SP business and telephone marketing. 3. Adopt three structure system realize SP complain administrative system , overcome traditional C/S potential safety hazard of structure.4. Adopt HTTP way is it connect with every SP system one to realize , reduce every system , trader of SP , is it complain technological threshold of administrative system to insert now, have improved systematic flexibility and commonability. New technology and new commercial mode will be promoted and moved fast development of the value-added service, perfecting effective management mode , administrative system , technological measure will promote it to be healthy and developing continuously further.