A Study On Process Diagnosis Theory With Support Software System For Process Management

Base on the theory of continuous improving the business processes of enterprises, the theory & methodology of Process Management are proposed. Process Management emphasizes the management of processes, which is the main difference between Process Management and Business Process Reengineering (BPR) who insists on the reengineering of processes. Due to the lack of effective integrated Support Software System, the appb'cation of the theory & methodology of process management is blocked. Based on the study of Process Management Integrated Support Software System (PMIS3), this dissertation researches on Process Management - oriented Process Diagnosis System, which is a subsystem of PMIS3. Combined with the project supported by subject of National Nature Science Foundation of China (70071029) - Research on the theory and application of Process Management and science subject of Zhejiang province (011106241) -Research on the implement of dynamic process management, this dissertation mainly discuss several subjects such as process diagnosis method, process diagnosis system's frame structure, design and the realization, etc.In chapter one, firstly introduces the theory & methodology of Process Management, and then discusses the difference between Process Management and Business Process Reengineering; Introduces the basic frame structure of PMIS3, and presents some basic concept of process diagnosis, finally, the meaning, intention, objective and the main work of this paper are presented.Chapter two discusses some basic strategy should be followed by process diagnosis, analyses and compares the existing failure diagnosis method, propose to develop a new failure diagnosis method for process diagnosis, which should be based on the integration and improvement of the existing failure diagnosis method.Chapter three proposes Hierachical Process Diagnosis Analysis (HPDA), also discusses steps, features and some related important problems of HPDA; based on HPDA, analyses and design the process diagnose system; and researches the process diagnosis system how to integrates with other process management sub-systems, designs the data flow diagram, function construct and data model of the process diagnose system, and presents data construct and code alternative of cause-effects diagram.Chapter four presents development environment and development tools, which are used to develop the process diagnosis system, analyses important technology problems which have been meet when develop the system, and introduces how to develop the system. Through a practical case study, Kieracnical Process Diagnosis Analysis and the process diagnosis system are prove to be effective.Chapter five summarizes the achievements and shortcomings of the dissertation; the futureresearch work is also suggested.