Looking The Application Of Crisis Management Guards Against The Medical Dissensions From Chongqing First Class Of The Third Level Hospitals

Along with our country's economy and society development, broad masses proposed to the health service quality and the level a higher request, the medical dissensions formation rate assumes the tendency which rises year by year , has affected the hospital stability and advancement the important attribute.This article embarks from the management science angle, actual unifies the crisis management theory and the method and the hospital, the medical dissensions guard division is 3 stages, namely: 1st, prevented the medical dissensions the production (crisis erupts before prevention and preparation); 2nd, prevented the medical dissensions expands (time crisis eruption to be supposed to); 3rd, prevented the medical dissensions produces following affects (crisis to erupt not good after restoration). Through forms and so on questionnaire survey and expert interview had the reason, the hospital to Chongqing in which the representative two three level of first-class hospital medical service dissensions produced the present situation as well as the patient which guarded against to the medical dissensions to hospital satisfaction has carried on the example investigation and study, then analyzed the hospital the question and the insufficiency which guarded against at the medical dissensions exists, explored and proposed consummates crisis management countermeasure which the hospital medical service dissensions guarded against, achieved"the strengthening crisis management idea, the promotion should to the crisis ability, realize the hospital health continued forever to manage"the goal.