Research On The Management Of Medical Disputes In Public Hospitals From The Perspective Of Crisis Management

On the basis of previous literature research,combining with the domestic and foreign research present situation analysis,the medical dispute,the hospital crisis management concept is defined,in heath 4 r theory,Steven fink,life cycle theory,the event idea as the theoretical basis,the selection of Qingdao representative,comprehensive strength of the first level of first-class hospital M hospital as a case,collecting and sorting the hospital from 2015 to 2017,106 cases of medical disputes happened materials and data,the basis of taking retrospective investigation,the present situation and analyzing the present situation and problems of management of the hospital medical disputes,The practical experience,existing problems and causes of medical dispute crisis management in the hospital are further summarized.By referring to the medical dispute crisis management mode in the United States,Britain and Japan,and combining with the actual situation in China,this paper comprehensively analyzes the causes of medical dispute crisis,existing problems in current management,practical experience of M hospital and advanced foreign management experience,and puts forward countermeasures and Suggestions for improving the medical dispute crisis management in China's public hospitals.Countermeasures and Suggestions to follow the law of development of medical dispute crisis longitudinally and heath 4 r stage of development,with medical dispute prevention and early warning,emergency disposal,after recovery,and summarizes the stages as the main line,lateral influence medical disputes occurred around the country level,public hospitals,social media,the patient and family to various factors,in combination with M hospital practice problems and internal and external factors,summed up the different stages,the state,society,medical institutions and patients should take the measures and eliminate the impact of advice,eventually form a clearer three-dimensional framework structure,It is expected to carry out medical dispute crisis management in an all-round,three-dimensional and multi-action way.Crisis management of medical disputes in public hospitals can never be solved by medical institutions themselves,but also requires the cooperation and joint efforts of all sectors of society.This study on relevant government administrative department of the public hospital medical dispute management system,policies and measures have certain reference significance,for medical institutions internal how to prevent,rapid response,dealing with medical disputes,especially the hospital how to strengthen the prevention and treatment hospital internal management,start from their own medical dispute crisis has strong guiding role,also has certain reference function to other medical institutions.