Using simulation to estimate the impact of self-service technology implementation on customer waiting times and system operating costs
Posted on:2011-05-06
Degree:Ph.D
Type:Dissertation
University:The Pennsylvania State University
Candidate:Kokkinou, Alinda
Full Text:PDF
GTID:1448390002461520
Subject:Business Administration
Abstract/Summary:
The purpose of the present study was to examine the assumption that the implementation of self&;First, using a sample of hotel customers, an online scenario&;Findings of the scenario&...