Study On Users' Satisfaction Of Research Data Service Based On The Contents Of Service

The rise of data-intensive research paradigm leads to the explosive growth of research data in capacity,the more complex form of research data to be unstructured and semi-structured,and the formation of research data as the core of the research process.As life science,earth science,environmental science,physics,mapping science,medicine and other data-intensive disciplines are embracing the rapid development opportunities,they are also faced with the management problems of massive research data,such as the creation,processing,analysis,preservation,publication and reuse of massive research data.Therefore,it is of great significance for research supporting institutions such as university libraries,disciplinary data centers,independent research institutions and publishing houses to offer research data service to researchers.In this paper,a number of well-known research data service agencies in Europe and the United States are surveyed.Multi-level indexes are used to deeply investigate,analyze and summarize the contents of their research data service,and an innovative index system measuring users' satisfaction towards research data service is constructed from the perspective of service contents.Then from the contents of service,through the structural equation model and KANO model,an empirical research is carried out to study researchers' satisfaction.This paper is divided into seven chapters,and the main contents of each chapter are as follows:The first chapter is the introduction.The research background,research objectives and significance,related research status in quo,research contents,technical route and research methods are described in this part,and finally three innovative points are put forward.The second chapter is about the theoretical basis.First,the theories of research data management are summarized,and then the ACSI customers' satisfaction model and the KANO model are described.In the third chapter,from the contents of service,the current situation of service construction in a number of well-known foreign research data service agencies is investigated and analyzed meticulously by using multi-level indexes.Nine areas are covered:research data introduction service,research data navigation service,research data acquisition service,metadata service for research data,research data storage service,research data consulting service,research data reference service,research data publishing service and training service for research data management.At the same time,based on the contents of service,the index system measuring users'satisfaction towards research data service is constructed.In the fourth chapter,based on the contents of service,the factors affecting users'satisfaction towards research data service are studied.According to the analysis and investigation results of the research data service in Europe and the United States as well as the index system constructed in the third chapter,the model of factors affecting users' satisfaction toward research data service is assumed,based on the contents of service.And the structural equation model is adopted here to study the influence these nine research data services have on users' satisfaction as well as the relationships among quality perception,value perception and users' satisfaction.Finally,based on the contents of service,the model of factors affecting users'satisfaction towards research data service is obtained and proved.In the fifth chapter,the influence service functions have on users' satisfaction towards research data services is studied.This chapter serves as the supplement and expansion of the fourth chapter.According to the investigation results of the research data service in Europe and the United States as well as the index system constructed in the third chapter,the nine research data services are divided into twenty-four subservices and their two-dimensional attributes are classified by KANO model,calculating its Better-Worse coefficient,to determine to what degree each function affects researchers' satisfaction towards research data service.On the one hand,from the perspective of service functions,the conclusion of the fourth chapter can be supplemented and expanded,and meanwhile researchers' needs for research data management can be explored further.On the other hand,to a certain extent,the model of factors affecting users' satisfaction put forward in the fourth chapter can be tested.In the sixth chapter,the inspiration to the construction of research data service in our country is discussed.According to the findings in the third chapter,as well as the conclusions in the fourth and fifth chapter,the strategies to construct research supporting institutions and to optimize research data service in our country are discussed from the construction of research data acquisition service,the construction of research data navigation service,the construction of research data storage service,the construction of research data consulting service,the construction of data reference service and the construction of other research data services.In the seventh chapter are the summary and prospect.The research results and shortcomings of this paper are summarized,and some expectations for the further research are brought forward.