The Study On Business Process Reengineering Of Hospitsal A

Accompany with the development of socialist market economy, hospitals of planned economy characteristics are now facing more and more development problems. How to implement the thought of"regard patient as the centre"to improve the management level and to strengthen the competitiveness are the questions that the hospital managers must face straightly, especially the hospitals at county level. How to improve management and service under insufficient government input and survive the fierce market competition is extremely urgent.This dissertation first introduces the notion and basic principles of BPR, the misunderstandings of BPR, and some appliances, technologies and methods of BPR. Next based on analyzing the circumstances of hospital A itself, it applies some BPR appliances and technologies to analyze the feasibility of its BPR, and makes the humanization, standardization, efficiency, institutionalized and to be a brand hospital as the BPR goals. Then it formulates the BPR plans, and applies the systematized redesign method to reengineer ward and clinic management processes of hospital A. After that, it evaluates the staff satisfaction and patient satisfaction to show the effect of BPR of hospital A. Finally, it discusses how to reengineer the organization and religion of the hospital A with medical characters, and at the same time meets the process need.