In recent years,our market economy has been continuously opening up,the financial industry is facing the increasingly fierce market competition,especially the continuous development of information technology,all kinds of funds flow into the financial market,the traditional financial main body is inevitably impacted.In this highly competitive market situation,although policy banks play an irreplaceable role due to their state-owned nature and unique position in the financial field,they are relatively less affected.However,in terms of sustainable development of banks,their human resource management needs to be strengthened,especially in the management of grass-roots staff.Due to the policy factors and their own characteristics,the policy banks have the problem of insufficient incentive for grassroots staff.In the banking service system,grassroots employees play a decisive role,so how to do a good job of employee performance management,to improve the bank’s service efficiency has a very great practical significance.Grassroots employees play an important role in the banking service system.As one of the only three policy banks in China,Bank N needs to consider the work nature of grassroots employees and strengthen performance appraisal when building its internal management system.Based on the analysis of the current situation of performance management of grassroots employees,corresponding countermeasures and suggestions are proposed.Based on the case of F Branch of N Bank,this thesis makes the following research:First of all,this thesis expounds performance management based on a large number of domestic and foreign literature studies and review reports in this field,and learns professional theories related to performance management and some well-known theories in the current field of performance management,so as to understand the core of performance management.Then,by elaborating the status quo of operation and performance management of F branch of N Bank,and combining the feedback opinions and suggestions of employees on the current performance management collected from the questionnaire survey,the thesis makes a comprehensive study and judgment.It is believed that the staff performance management of F Branch of N Bank mainly has problems such as insufficient attention to performance appraisal,difficulty in achieving fairness in the appraisal process,lack of correlation between the setting of indicators and post responsibilities,and lack of application of performance appraisal results.The main reason is that the importance of performance management is not understood in place,restricted by the system,the performance management system is not perfect and the application of appraisal results is divorced from the incentive mechanism.After finding out the problems and causes of performance management,we can apply the right medicine to the problem,determine the optimization objectives and principles,and formulate the optimization plan.We can optimize the performance management plan by increasing the emphasis on performance management,improving the performance appraisal system,strengthening the communication and feedback,strengthening the application of assessment results and other aspects,and finally guarantee the system,personnel,technology and other aspects.This thesis studies the optimization problem of performance management of F branch of N Bank,and proposes optimization strategies through the targeted analysis of the problems existing in the status quo of performance management,which can not only enrich and expand the theory of performance examination in the application of research content in finance industry,but also improve the level of Chinese policy banks’ operation management.It will promote the sustainable development of N Bank and play a positive role. |