Research On The Relationship Between Accessibility Of Public Services And People’s Sense Of Gain

Providing public services has become one of the core functions of the Chinese government.As social contradictions in China have transformed,people’s public demands have gradually shifted from basic survival needs to pursuing a better quality of life.Therefore,livelihood issues are not only economic but also politically significant.Meanwhile,people’s satisfaction reflects their perception of the public services they receive.However,the "last mile" problem between public service supply and people’s sense of gain becomes increasingly prominent in China.As the returns of economic growth in terms of people’s gains gradually diminish,it is urgent to solve the "last mile" problem and deliver public services accurately and effectively to the people.Therefore,this article argues that enhancing the accessibility of public services plays a crucial role in improving people’s sense of gain.By exploring the relationship between the accessibility of public services and people’s sense of gain,we can identify and evaluate problems with public service supply in China.This perspective provides a new theoretical angle for reforming public service supply and improving people’s sense of gain and guides future reform practices.This article is based on statistical data from the China General Social Survey 2015(CGSS2015).It presents research hypotheses and explores the relationship between public services accessibility and people’s sense of gain through text analysis and theoretical deduction.Empirical evidence from structural equation modeling and other methods suggest a significant positive effect of public service accessibility on people’s sense of gain,including both supply and demand accessibility.Although China’s infrastructure supply of public services appears relatively good,there are still issues with high prices and low service quality in software services.Demand accessibility shows potential for improvement in public medical services,education,and basic social services.The study finds that basic life security yields the highest sense of gain,while medical services generate the lowest.Based on these findings,this article proposes strategies to improve accessibility and well-being via supply and demand management,such as adjusting supply scale,improving structure,and increasing transfer payments,as well as conducting needs assessments,integrating demands,and enhancing supervision.