A Study Of The Financial Rights Protection System For The Elderly Under The Digital Divide

In order to study the financial protection system for the elderly under the digital divide,we must first clarify the concept of the digital divide.The digital divide is a phenomenon of information gap caused by differences in information,technology and the degree of application.The digital divide of the elderly is a branch of the digital divide according to the age dimension,which refers to the difference in behavior between the elderly and the younger generation in terms of information access and use of digital resources.Digital financial consumption activities combine the traditional features of financial activities and the new features of digital finance,and while promoting efficient and convenient financial consumption activities,they also bring new challenges to the protection of the rights and interests of elderly financial consumers: the digital divide among the elderly is increasing,the lack of digital skills forces elderly financial consumers to be marginalized by the digital financial market,the inadequacy of various mechanisms leads to a large number of elderly financial rights The vulnerability of elderly financial consumers has been highlighted,and it is necessary to give elderly financial consumers special protection different from ordinary financial consumers in terms of the right to information,the right to independent transactions,the right to payment options,the right to financial education and the right to seek compensation according to law.Although digital finance has many differences from the traditional financial industry,digital finance should also operate within the framework of legal regulation.At present,digital finance,because of its unique complexity and innovation,makes the rights and interests of the elderly in the process of financial consumption are often violated,specifically in the financial institutions for financial products and services in the disclosure of information and instructions in place,the principle of suitability and the lack of regulation of the persuasive behavior of financial service providers,the right of the elderly to choose the payment method is restricted,the right to financial education is difficult to protect,and the elderly It is difficult to protect the rights and interests of the elderly.The reasons for these problems are the lack of social responsibility of financial institutions and the need to improve the existing mechanism for protecting the financial rights of the elderly.The United States,the United Kingdom,Canada and Japan have all considered the contradiction between the aging of society and the development of information technology,and have improved the financial rights and interests protection system for the elderly.The specific practices of the four countries to improve the financial rights and interests of the elderly have both similarities and distinctive features.The United States focuses on strengthening the regulation of the qualifications of financial management advisors for the elderly and providing a good financial transaction environment for elderly financial consumers.The U.K.focuses on establishing a self-regulatory mechanism for the financial industry,which reduces the risk of financial disputes from within the financial industry and provides a non-contentious way to defend the rights of the elderly in financial disputes.Canada focuses on the development of industry service guidelines to further improve the service capacity of financial consumers for the elderly under the already comprehensive service system.Japan’s focus is on the government’s role as a macro-guide,guiding multiple departments to establish a cooperative mechanism for the protection of the financial rights of the elderly through policy creation.As the main subject of economic activities,the protection of consumers’ rights and interests plays an important role in stabilizing the economic order and promoting market vitality,and the protection of their rights and interests should be taken seriously by all participants of economic activities.In the digital era,the digitalization of financial consumption activities is developing along with the current situation of aging social demographic structure,it is necessary to further improve the financial rights protection system for the elderly.We should learn from the good experiences of the United States,the United Kingdom,Canada and Japan in the protection of the financial rights and interests of the elderly on the basis of adhering to Chinese characteristics.The first is to improve the legal regulation of the protection of the financial rights and interests of the elderly,to break the embarrassing situation that cannot be followed.Secondly,improve the regulatory system for the protection of the financial rights and interests of the elderly from three aspects:governmental supervision,functional supervision and self-regulatory supervision.Third,to establish a multi-disciplinary mechanism for the protection of the financial rights and interests of the elderly,by playing the basic role of the people’s mediation organizations,the professional advantages of specialized mediation organizations,etc.,the non-litigation mechanism in front,for the elderly financial rights and interests disputes into the judicial process should also set up a professional trial team,smooth the way for the elderly financial consumers to protect their rights.Finally,popularize financial education for the elderly,improve the financial quality of elderly financial consumers,and effectively raise the awareness of self-protection of elderly financial consumers.