Research On The Problems And Countermeasures Of Smart Service Of University Libraries In The Big Data Era

The concept of "intelligence" has been widely applied in various fields since it was put forward by IBM.In the future,library services will also develop towards the direction of smart services.In the era of intelligence,how to use block chain,artificial intelligence,virtual reality and other cutting-edge technologies to promote library reform and innovation,and to provide students and teachers with smarter,faster,more personalized and high-quality services has become a hot topic and key issue discussed in related industries.This paper studies the existing problems and countermeasures of smart service of university libraries in the era of big data.By means of questionnaires and interviews,this paper analyzes the current situation of smart service in the six selected university libraries,so as to learn about the basic situation of smart service in university libraries.This paper summarizes the existing problems according to the data generated through the means of surveys and field research,including the low level of intelligence in library space construction,the low penetration rate of highly intelligent equipment,the single content of smart service,the low level of intelligence in consulting services,the backward concept of service awareness,the unqualified service personnel and the inability to share smart service resources,etc.Then analyzes the relevant reasons.Finally,it puts forward the countermeasures for improving the smart service of university libraries in the big data era.It is necessary to create unique intelligent space environmental services,strengthen the construction of hardware service facilities,acquire more construction investment to bring in more intelligent equipment,update the concept of smart service to innovate personalized service,enhance the construction of service personnel to improve the quality of smart consulting,and lastly integrate and rationally use resources to strengthen the coordinated development of smart service in universities.