Research On The Relationship Between Work Stress,Psychological Detachment And Job Performance Of M Bank Y Center Employees

With the increasing competition within and across the banking industry in recent years,M Bank,as a national joint-stock commercial bank,also faces a series of challenges and pressures.In order to enhance its competitiveness,M Bank began to implement a series of more stringent measures and changes internally.As a part of the organization,the employees of Y Center of Bank M also suffer from various work pressures,fluctuations in work performance and high turnover rate.Through literature research,it is found that psychological detachment can relieve work stress.This paper intends to understand the relationship between work stress and psychological detachment,psychological detachment and job performance,and work stress and job performance through empirical research.Form the research conclusion and put forward the management suggestion.It provides empirical evidence for the managers of Y Center to help employees relieve work pressure and improve work efficiency by using the novel way of psychological detachment.In order to achieve the above objectives.First of all,through the form of interview,to understand the staff’s work status and work pressure type.According to the interview,the main working pressures of employees are as follows: the work results are not up to expectations,the learning content is too much,the working hours are too long,the staff management is too difficult,the work is too complicated and difficult,the workload is too heavy,and the internal competition is fierce.The work pressure borne by employees will continue to the time after work,regular thinking about work-related things in non-working time will have a negative impact on mental and physical,the general impact mainly includes: emotional anxiety,emotional impatience,hair loss,obesity,shoulder,neck and waist discomfort,body organ damage,insomnia.Through further interviews discovered that employee is common after work like sports,playing electronic products,food,parent-child activities,reading,cooking,listening to music,leisure,entertainment,employees think sports play,parent-child activities,electronic products,leisure entertainment,reading,eating food,cooking,listening to music and self psychological suggestion can rise to adjust oneself mood,relieve pressure of work.Also found in the interview,it is concluded that psychological detachment after work has both positive and negative effects on employees’ work.To further verify the impact of psychological detachment on job performance in the interview,through collecting 88 samples and measure monthly performance,to the employee’s work pressure,psychological detachment and work performance and the mutual correlation measurement.The study found that performance indicators are too high and lack of knowledge skills and ability negative correlation with psychological detachment.Customer indifference or verbal abuse,there was no significant effect on psychological detachment.lack of knowledge skills and ability negative correlation with job performance.Performance indicators are too high and customer indifference or verbal abuse it has no significant effect on job performance.There is no significant correlation between psychological detachment and job performance.