Research On Optimization Of New Employee Training System For Z Bank Credit Card Center

At present,the competition in China's credit card industry is increasingly fierce.In addition to the competition of products and services,the overall quality of sales personnel has become one of the core competitiveness of enterprises.In order to reduce the recruitment pressure and improve the quality of sales personnel,the support of new employee training system is an essential guarantee.There are many problems in the traditional new employee training system of Z Bank Credit Card Center,mainly including: new employees are alienated from each other,lack of team spirit of mutual assistance;new employees lack of sense of competition;new employees lack of organizational management and sense of responsibility;group directors have a serious lack of understanding of new employees;new employees with learning difficulties are easily lost,etc.The existence of these problems hinders the improvement of the quality of the staff in the credit card center of bank Z.Based on the model of Addie training process system,supplemented by relevant theoretical research results such as human resource management,St training mode and kirsch four-level evaluation model theory,this paper deeply optimizes the traditional training system of Z bank credit card center and achieves good results.According to the traditional training system of Z Bank Credit Card Center,the specific optimization measures mainly include: adding ice breaking activities for new employees;setting up points system;setting up test links;improving reward and punishment mechanism;making new employee training tracking table;designing director classroom observation table;designing instructor observation table;holding new employee information exchange meeting.The research results of this paper can improve the training quality of Z Bank Credit Card Center,increase the retention rate of new employees,reduce the recruitment pressure,improve the competitiveness of enterprises,and have the value of promotion in the whole system of China Merchants Bank Credit Center.