Research On SQ Telecom Broadband Business Process Optimization Based On Python Data Analysis

With the increasing competition among operators,from the exclusive operation of the original post and telecommunications business to the competition among the four operators,from closed to open competition environment.Now,SQ mobile,SQ Telecom,SQ Unicom,SQ radio and television four operators compete with each other in the same platform,full-service operation and all-round competition.The telecom business is facing more and more competition and challenges.Driven by this development situation,improving the opening efficiency of business process,improving customer perception,ensuring the service level of project implementation,and improving the market competitiveness have become the top priority of SQ Telecom Branch.The author of this paper takes sq Telecom broadband business process as the research object,analysis the daily business process data of SQ company based on python,making statistical analysis on the business opening time,the installation time of maintenance personnel,and the acceptance time of salesperson in the business opening process,and classifying the samples based on K-means clustering algorithm,aiming at the acceptance time and resource allocation time For a class of samples with long and long installation time,information such as acceptance staff,installation and maintenance staff and network resources are extracted.Then through interviews,consulting SQ company process system design,combined with value chain analysis,fishbone analysis and other methods to study the business process,find out the key factors affecting process efficiency.Finally,according to the relevant theory of process reengineering,combined with the business personnel,resource information and maintenance personnel information in the sample,the paper puts forward the process transformation measures and optimization suggestions.After the targeted business training and process optimization,the opening process will be more suitable for the actual situation of the existing business opening,more in line with the market competition environment,have a certain guiding role in the specific project support work,and improve the quality and efficiency of the company's implementation of the project,which is conducive to SQ Telecom's competitive advantage.The new process has a strong operability,which is expected to be helpful to the process reengineering practice of telecom enterprises in our province,and also to improve the local business process efficiency.