Research On The Evaluation Of The Whole Process Engineering Consulting Service Ability Of Enterprise A

With the rapid development of Construction Industry(CI),the single consulting service provided by traditional Engineering Consulting(EC)companies cannot adapt to the needs of the current CI.To address this problem,the EC companies must introduce a creative engineering consultation model,whole process engineering consultation,to their consulting services.Specifically,applying the whole process engineering consultation requests the EC companies to adjust,reorganize,and integrate various professional resources(e.g.,design,bidding,supervision,and cost)into their operations.As a result,not only can EC companies improve their consulting services,but they also can further prompt CI development.As the first batch of the pilot company of whole process engineering consultation,company A has been actively carrying out whole process engineering consultation.Currently,A must clearly understand the capability of its whole process engineering consultation service,and offer a direction to improve this service.Hence,it is essential to establish an objective and fair evaluation system for measuring A's capability,and further provide insights and methods of the consulting service improvement for all relevant companies.In this paper,we first present the background and research motivation:(a)clarifies the definition of the whole process engineering consultation,and(b)summarizes the capability of relevant consulting services and the unique features of the whole process engineering consultation.We then delve into A's unique characteristics,and interview experts in what the company's essential abilities for the whole process engineering consultation are.After analyzing the interview results,we finally construct an evaluation index system of whole process engineering consultation service for company A.This evaluation index system includes one index for goal,four indices for criteria,and nineteen indices for Index layer.The importance of these indices is scored by multiple experts.With such importance scores,we calculate each index's weight via the Analytic Hierarchy Process(AHP).Our evaluation index system comprises an objective index and a subjective index.We obtain the objective index by taking into account the principle of accuracy and reliability,and assign a score to it by following the capability of whole process engineering consultation.We obtain the subjective index through a questionnaire survey for company A's engineering consulting team.With the credence test,we ensure the effectiveness of the collected survey results,and apply the fuzzy comprehensive evaluation to obtain the final evaluation results.Finally,based on these evaluation results,we propose solutions for improving the capability of A's whole process engineering consultation service in Basic conditions,teamwork,organization management,and information-oriented application scenarios.