A Study On Transition Of A Company's IT Operation And Maintenance Business

Since the birth of computers and the Internet,the development of the IT industry has experienced five stages: the computer dominates,the network dominates,the content dominates,the application dominates,and the service dominates.Now is the transitional period from the dominance of the application to that of the service.However,now the era of the service marks the independence of IT infrastructure operation on the hardware construction.Based on public cloud,the focus of computing technology is gradually shifting from computers to the network cloud platform,while the network becomes the main platform for the software development,the deployment,the operation and the service.The enterprise's investment on hardware and software for IT has moved from “Self-construction” to “Sharing”,and the dominant mode of IT is from the original " Self-construction" to "purchase services".Therefore,for IT operation and maintenance,it will also face a complete transformation of the business model,from self-built equipment and facilities maintenance to cross-cloud services,security services,and purchase of SaaS services.The thesis first describes the current situation of Company A and the current status of IT operation and maintenance of Company A.It concludes that Company A is operating the IT operation and maintenance business in the current traditional way,and will face more losses and loss of market share.Problems and reasons for still operating according to the current model.Secondly,using PEST analysis,five-force model analysis,SWOT analysis and other tools to analyze and compare the internal and external environment of Company A,combined with its own advantages and disadvantages,market threats and opportunities,develop a strategic orientation of A company's business transformation: four operations Based on the service,we will build our own intellectual property software products and establish an IT operation and maintenance service ecosystem.At the business strategy level,we will launch a service cost leadership strategy and a product differentiation strategy for different products.Through product line planning for A company's IT operation and maintenance business,we will promote the implementation and implementation of service productization.Finally,through the changes and investment in corporate culture,leadership,organizational structure,and corporate resources,the successful implementation of strategic transformation is guaranteed.The thesis follows the ideas of asking questions,analyzing problems and solving problems,using theoretical analysis,on-the-spot investigation,deductive induction and other research methods,and analyzing the related theories such as strategic management theory,PEST,five-force model,SWOT analysis and strategic transformation.The dilemma and development bottleneck faced by the traditional IT operation and maintenance business,scientific,comprehensive and complete discussion of the transformation strategy that the current IT operation and maintenance business can perform in the constantly developing market environment.