Business Process Design Of SSCC Company Based On BPR Theory

Business process reengineering(BPR)theory is a very popular enterprise management theory in the 1990 s.It has been widely used in large enterprises all over the world at that time.Ford,AT&T,IBM and other famous American companies are the first enterprises to implement BPR.Through BPR,they have achieved a great improvement in enterprise management level and performance,and achieved unprecedented success,which has also caused many enterprises at home and abroad to follow.After more than 20 years of development,BPR theory has gradually matured in the efforts of many management scholars and in the practice of enterprises,and has become one of the effective theories to improve the business ability and competitiveness of enterprises.Shenzhen Securities Communication Co.,Ltd.(SSCC)is a subsidiary of Shenzhen Stock Exchange,which is responsible for the construction and maintenance of communication infrastructure in Shenzhen Stock Exchange and an indispensable part of Shenzhen securities market.As SSCC company is a typical technology company,it always pays more attention to system development and operation than business.Its business management level does not match the current situation of rapid development of business,and its business management information level is not high.There are some problems such as low efficiency of business process,unclear management and inaccurate business data,which restrict the development of the company.This paper mainly takes the business process of SSCC company as the research object,and combines the business process reengineering theory to explore its optimization scheme.Firstly,the overall situation of the company is introduced.Through the investigation of company leaders,business department leaders and business backbone,the current situation of SSCC's business process is sorted out,and the existing problems in the organizational structure and process of business are summarized.Then from the two aspects of process level and internal process,the paper analyses the three core processes of SSCC's business process: contract signing process,business processing process and charging process,and uses Fishbone Diagram to find out the existing problems and the causes.Then,according to the theory of business process reengineering,the objectives and principles of process optimization are put forward.Then,the optimization scheme of new process and the corresponding optimization scheme of organizational structure are given by using process redesign method.Finally,it puts forward the detailed steps and safeguard measures for the implementation of business process reengineering in SSCC company.The results of this study applied to business process reengineering of SSCC company can achieve the purpose of improving the efficiency of business management,improving the level of company management and customer service,and enhancing the competitiveness of the company.At the same time,this study can also provide reference for enterprises preparing to implement BPR.