Research On The Application Of Service Design Concepts In The Design Of Unmanned Supermarket Shopping Carts

In the context of the development of "Internet +" and "Internet of things",the new retail mode,which is different from the traditional retail industry and pure e-commerce mode,is a major trend to promote economic development in the future.The unmanned sales model reduces the human cost and operating cost of enterprises,improves the consumption experience of consumers,increases the convenience and freedom of consumption,and has a very strong competitive advantage in the future new retail industry.This project aims to study the "Internet +" mode to bring more convenient and more experiential consumption process to consumers in unmanned supermarkets.Starting from the method and process of service design,this paper analyzes the service contact points of consumers in the unmanned supermarket,draws the service blueprint needed by consumers,and USES the tool of supermarket shopping cart to assist consumers in satisfying their consumption experience.Based on the general process of service design analyzes the shopping cart to meet improved the conditions for shopping,according to the research results to add to the self-service checkout cart,self-help weighing and navigation services,and from a simplified human action process and improve the efficiency of action in the design of the shopping cart for the built-in shopping bags.This paper analyzes the prospect of the future unmanned sales model,studies the method and process of service design,and designs the output according to the process of service design.Service design belong to marketing,management,design,such as the concept of multidisciplinary cross,and service design method is according to the service object different and change,but such as service design more interdisciplinary research methods is the future potential and attractive way of thinking,it is not only used in the business model will be used in the enterprise of service management.Therefore,the application research of service design still needs continuous exploration and practice in service environment,service object and service touch.