| "The elderly will be looked after properly" is one of the signs of social progress.And the operation and improvement of the national pension insurance system is of great significance to the improvement of the sense of security and happiness of the elderly in the whole society and the stable development of the country.With the expansion of the coverage of the pension insurance system and the improved service requirement,the workload of the pension insurance agency,the organization conveying social security policy and offering social security service,is becoming heavier and heavier.Therefore,the insufficiency of the informatization,standardization and socialization of the agency is becoming more and more obvious,some big poor handling staff service attitude and public opinion,become a contradiction of orgnaization of agency of multiple departments.Therefore,it is urgent to improve the management service ability of the old-age insurance agencies.In the construction of "service-oriented government",it is the first function to provide quality public service for the pension insurance agencies,especially the grass-roots agencies.Through internal strengthening management,agencies can promote external promotion services,and the public opinions from external service feedback can promote internal management and upgrade to form a good circulation mechanism.The management service ability of the agency can be continuously improved to meet the needs of the people.This paper is based on the interview and investigation of the management service of a grass-roots pension insurance agency in Henan,the B District Social Security Bureau.In order to go deep into the service situation of the agency,I firstly look up the internal material with the literature analytical method,collect the feedback of the insured to the current service with the method of questionnaire survey and conduct interview individually with the staff.Then I summarized six core dimensions which apply to the measurement of the management service of grass-roots pension insurance agency by localizing the quintessence of "the new public service theory".And the six core dimensions are: function orientation,operating mechanism,team construction,responsibility awareness,public participation,and main service organization.By analyzing the sufficiency and the difficult position of B District Social Security Bureau according to the six dimensions,six problems were found: the deviation of function orientation,the inefficiency of operating mechanism,the neglect of team personnel development,the insufficiency of consciousness of responsibility,lack of public opinion feedback platform,and the shortage of funds.Aiming at these problems,the "six-dimension social security" system was proposed,which focuses on building the social security with the features of service orientation,efficiency,human-orientation,accountability,participating,and multiplicity.Referring to the experience of the pension insurance agencies in advanced districts in Henan,In the end,the paper proposes that the comprehensive improvement of the management service ability of B District Social Security Bureau should rely on the reinforce of the mechanism top-level design,based on the improvement of team construction,take the informatization of business handling as a core,improve the participation and evaluation of multi-parties,and be guarantee by the expanding government financial support.Through deep case study,this paper aims at providing reference for the management service building in grass-roots pension insurance agencies in Henan from the angle of new public service. |
