User Experience Research Method Supported By Instant In-situ Emotion Capturing

When users use the product,their user experience is a subjective feeling.Emotional factors are an important part of user experience.Emotions will fluctuate with the changes of user experience during the use of products.It has the characteristics of instant and presence.It is the research goal of this work to explore a method to capture user emotions on the spot and conduct product user experience research based on this method.The author of this article attempts to develop a user research tool that can instantly capture the user's emotions on the spot,and use it to capture the user's emotional state in the daily product use process,as a clue to better understand the user experience and find problems to guide the product user experience design.In order to achieve the research goals,this work uses iterative exploration methods and conducts multiple rounds of application case studies.The main work is divided into three parts:(1)Explore and develop the CAUX real-time on-site emotion capture function:clarify the timing,scale,presentation method and how to reduce the disturbance to users of the CAUX tool's real-time on-site emotional state capture,and design and develop the CAUX tool to instantly capture the user's emotional function(2)Establish a user experience research method basedon real-time on-site emotion capture:Explore and establish a user experience research method based on real-time on-site emotion capture in a real user experience research project.When the user quits the mobile application and performs a screenshot operation,the emotional state of the user in the corresponding situation is captured,and at the same time,the objective situation data(including screen recording data of the user's behavior)at the time is obtained,and the negative emotion of the user is automatically screened out as this The clues are combined with objective situation data to analyze the user's situation and behavior when they generate negative emotions,thereby discovering possible user experience problems.(3)Verify the effectiveness of user experience research methods based on real-time on-site emotion capture:verify through two user experience' research project cases.First,select 7 typical mobile applications and adopt this method to capture and analyze user emotions of 5 users for 30 days.As a result,a total of 2503 sentiment data were captured,from which 26 user experience problems were analyzed.Among the user experience problems discovered,70%are problems that are not easily found by traditional methods.Second,the NetEase cloud music mobile application was selected,using this method and supplemented by automatic screen recording methods to conduct the same 30-day study of 10 users.A total of 29 deep user experience problems were found in 472 emotional data,of which 89.6%were problems It can be obtained without user involvement.The research results show that this method can capture the user's emotions immediately on the spot,and use this as a clue to discover user experience problems and guide product design and improvement.Compared with traditional methods,the research method of real-time emotion capture user experience has obvious advantages.This article will introduce this work from the design and development of emotion capture tools,the establishment of user experience research methods and method validation based on real-time emotion capture.