| Telecom company as the foundation of China telecom operating companies,to provide social fixed phone,cable broadband and other basic telecommunication business and to ensure that the user network communication connection and stability is the fundamentality of telecommunications company.Trouble ticket management,operation and maintenance management is the core component,the timely processing of telecom equipment failures and user barriers to disclosure,to ensure smooth network,improve service quality and maintenance level,in today's era of rapid development of information technology to gain a foothold in the necessary conditions.In order to adapt to the modern enterprise operation and maintenance of advanced telecommunications fault management requirements,this paper,a telecommunications company of Shanxi Province,trouble ticket management function of the actual situation and needs analysis and sophisticated,the trouble ticket management situation and related systems at home and abroad state of development to do more in-depth understanding of a comprehensive understanding of the current trouble ticket management system technology development status and trends,a brief description of a work order management system design and development process involved a number of technical concepts.Then this software engineering technologies and telecommunications companies in Shanxi Province a trouble ticket management system combined with the idea of information systems development system solutions,and complete the detailed design is given and some implementation results.In this paper,using the Java development language,Oracle database technology,as well as popular web front-end technology,spring,hibernate framework design and implement a telecommunication industry operational support system.This system can implement supports of telecommunications company cloud server rental business.Mainly it is included or user management,role management,administrator management,cost management,billing account Customers can use the system to open the account and password of cloud server login,check the package usage as well as historical consumption,to modify the package fee and so on.Telecommunication customers service staff can use this system to manage customer accounts,query cloud server used situations and others.Telecommunication managers can view a variety of statistical data through the system.This system has been inspected carefully though three different stages of after unit testing,integration testing and acceptance testing,and also been used strictly through two test methods of the functional testing and performance testing.Now,the test target of system has been completed,the test plan carry out fully,and satisfy the requirements of the system testing adequately. |