Study On Optimization Of Performance Appraisal System In Sales Department Of YF Mining Group

Since the 1980 s,the pace of economic globalization has become faster and faster,the market competition has become increasingly fierce,the enterprises rely more and more on the initiative and creativity of employees' work,and the competition among enterprises has gradually evolved into the competition of human resources.What kind of performance appraisal mode the enterprise will adopt to mobilize the enthusiasm of employees to the maximum extent and achieve its strategic objectives has become a strategic issue in enterprise management.YF Mining Group Co.,Ltd.is a private enterprise which mainly sells mining resources.It was founded in 2000 and has more than 2000 people.However,the development of YF Mining Group Company has encountered bottlenecks,human resources management mechanism and performance appraisal system have problems,Sales Department problems are particularly prominent,affecting the efficient operation of the department.The research work of this paper includes the following contents: Firstly,a questionnaire was sent out to all sales staff.Through the analysis of the results of the survey,five problems are summed up in three levels in the operation of the performance appraisal system,including: low awareness of employee participation and lack of trust in performance appraisers at the employee level;lack of equal communication opportunities between managers and employees at the managerial level;incomplete performance appraisal and persistent performance system at the enterprise level.The problem of inadequate performance.According to these problems,the article puts forward targeted measures to optimize the performance appraisal system of sales department.Firstly,it defines the strategic objectives and KPI of the enterprise.Secondly,it decomposes the KPI of sales department by using the method of Balanced Scorecard scorecard combined with the working objectives and nature of sales department.Then it decomposes the KPI of Sales Department from its performance,working ability and working attitude.The key performance appraisal indicators at the employee level are decomposed from three perspectives,and a database of key performance appraisal indicators at the employee level is established.The key performance appraisal indicators of front-line salesmen and the key performance appraisal indicators of internal support personnel are obtained.Theweight of each level of indicators is calculated by analytic hierarchy process.Quantitative and qualitative evaluation criteria are set up.The cycle,main body and process of performance appraisal are set up.Finally,safeguard measures are put forward to optimize and construct the performance appraisal system of sales department.