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Study On The Improvement Of Residential Property Management Residents 'satisfaction From The Stakeholder Perspective

Posted on:2019-05-26Degree:MasterType:Thesis
Country:ChinaCandidate:Y YaoFull Text:PDF
GTID:2359330545499094Subject:Business administration
Abstract/Summary:PDF Full Text Request
In China,with the acceleration of urbanization,the scale of real estate investment continues to expand,and the vigorous development and construction of residential communities has greatly improved the living standards of residents.The property management industry in residential communities has risen with the resulting stakeholders.Problems of the relationship between the(owner,developer,industry committee,and property management company)exist in different places in different places.How to handle the relationship between the four companies and improve the satisfaction of property management is a long-term process.Meaningful research.This article comprehensively uses the methods of literature analysis,questionnaires,etc.,from the perspective of the stakeholders,taking Bengbu H cell as an example to study the residents' satisfaction in the residential community property management model,hoping to analyze and sum up the current housing through research.Problems existing in the residential property management model,and suggestions for improvement of countermeasures and suggestions from the perspective of stakeholders,to promote the healthy development of residential property management and improve the living standards of residents.Through the full-text study,three conclusions are drawn: 1.The current level of satisfaction with property management in residential areas is relatively low.Property management mainly involves difficulty in collection of property fees,unclear positioning of property companies,cumbersome fee collection,unclear range of property management,and quality of property personnel.It needs to be strengthened and the tripartite relationship between property,business,and open-planer should be mixed.2.The main property companies that have caused low levels of satisfaction with the property management of the current residential community are not sufficiently professional,their owner's ideological and cognition concepts are backward,property management responsibilities are not clearly defined,property management systems are not perfect,and lack of property fee communication mechanisms.3.Based on the perspective of stakeholders,to improve the satisfaction of residents in residential communities,the concept of stakeholders and participants must be coordinated first.Secondly,the economic interests of all interested parties must be adjusted.Finally,The protection mechanisms and systems must be established from the perspective of various stakeholders.
Keywords/Search Tags:Stakeholders, Property Management, Satisfaction, H Community
PDF Full Text Request
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