The Problems And Countermeasures Of Unicom's Operation Support System

China telecom industry after reorganization officially entered the period of full-service. The carriers all make improvement of user experience, integration of various business and technology patterns, integrated information services, as the central goal, and actively respond to all-round competition. But the current network support system can not meet the full-service operation and maintenance requirements. How the operation support system under the new situation better support the transition and provide better services, to enhance the core competitiveness of enterprises, is one of each operator important concern operations management strategies. According to the China Unicom OSS system construction and the development of the existing problems and difficulties, this article analyzes in depth countermeasures and solutions, and the main factors affect the OSS system in the actual work performance, provides references for the leadership of the company to make decision the next step in OSS system development, helps the support system management and user departments to understand the present situation and existing problems in order to take appropriate measures to improve it.From the point of management, the article also analyzes the relationship between the business process management and the transformation of OSS system. The purpose is to improve the level of enterprise information and quality of service, not only system construction. Therefore, operation support system development must be based on the transformation of corporate values and management model, while the rational application of operations support systems provides a scientific, precise standards and guidance for enterprise reform and work flow optimization, and reliable background support to help enterprises to establish a responsive high-quality communication networks.