| The distance between people shortens with the development and popularization of Internet technology. The establishment of electronic commerce platform, which gave birth to the courier business, boosted national people’s online shopping boom. China post’s monopoly status in industry is threatened in this environment, the courier companies’ s fast, accurate and high quality of service gain more consumers, while China post each branch under the influence of traditional ideas such as collectivism, thought of a stable job, in the rapid development of economy and society environment at present, facing the need to reform the industry, delivery business process optimization and transformation of thought, in order to facing threats, challenges and difficulties under the international environment. In the future, the China’s mail transport market has great potential for development, which brings the commercial opportunities and a lot of challenges and pressure to China Post.With the rise of small and medium-sized express company, the development of China’s express industry has entered a period of strategic transformation, China post can achieve the leading position in the industry and economic benefits if seize the opportunity. At present, China post on basis of the existing business and business processes, needs to optimize business processes with the development of the national economy, shorten the delivery time, reduce labor costs, do promote the extension and development of economy.DXAL company belongs to Heilongjiang province postal hub company, has a leading position in the province, over the years has been to adhere to the remote areas of universal postal mail services and compulsory serviceman communication, free delivery of books for the blind and other special services at the same time, DXAL company operated in the Greater Khingan Range area for many years, has been used in operation process management system of traditional delivery, complicated business process and bloated organization structure leads to slow parcel time, high labor costs, poor quality of service; according to the situation we select this topic to conduct research and study, focused on DXAL’s packet delivery business management process analysis, dig into problems in business processes and find out the reasons and design process optimization scheme, which will offer organization and system guarantee in the process of implementing to provide a certain impetus for the development of the company.Based on the operating characteristics and business process China post company DXAL, according to the market environment and the enterprise’s own situation, the introduction of information technology and the network operation will help the company improve packet delivery and optimize the business management process, speed up the mail delivery time, reduce cost, increase the competitiveness of enterprises. |