Research On Process Optimization Of City Express Delivery In Harbin Postal Branch

City express delivery service means the delivering services which fastly Posts in the designated area distribution, transportation and delivery (send) service, packages letters and packages with address or name separately,and other items which do not need to store deliveries to the recipients or the right placeas in the promised time, and gets a receipt of Posting.City fast sent business is a competitive long-term business which opened by Harbin post office, however, the existing city express delivery follows the experiences and methods of the business before, compared with other express company products do not have obvious competitive advantages,there are some defects such as network organization singleness lack of time management and so on in the process, which is not adapted to the needs of the development of the business. In order to improve customer loyalty, improve service capacity of city fast mail processing, Harbin post office branch begins extending taking express node platform, optimizing production operation process, shorten the delivery time all the way from combing the customer experience, via ECRS analysis method, and combining the information means to optimize the original business process, improve the sending production processing ability of the business of the Harbin post office, shorten the time all the way, thus improving customer satisfaction, win the market share and provide impetus for enterprise development.The purpose of this study is:based on the city fast sent business process optimization, to improve the operation quality of city express delivery and the quality and delivery, rapid response to customer demand, so as to improve the enterprise competitiveness of Harbin postal,provide some reference and help toother business process optimization of HaerbinChapterl introduces the research background, research purpose and meaning, and the research content and method.Chapter 2 this paper, states the send operations of the business of Harbin branch of postal, describes in detail the present situation of traditional city send process, the existing problems and difficulties in the process of business transfer and the cause of the problem analysis.Chapter 3 According to the actual situation of Harbin postal traditional business process of city express delivery, this part expounds the optimization goal of city express delivery business process and way of thinking.USES ECRS analysis for Posting links, internal processing link, post links to cancel (eliminate), merge (combine), rearrangement, rearrange, simplify, simplify, and the system renovation.To optimize the city fast send the purpose of business processing.Chapter 4 this part expounds implementing guarantee of the process optimization from the personnel quality, financial management, market management mainly.By strengthening training and a variety of incentives in parallel way to improve the comprehensive quality of personnel, professional skills and work initiative; And to clear the process optimal design scheme of power and responsibility of each department. In financial management, should start from the enterprise’s overall business development goals, set up a scientific and reasonable budgets and quota standards, in order to ensure the continuity of the implementation of business optimization. In marketing management, by strengthening the market information management, using a variety of marketing methods to strengthen the management of the market, improve the product’s market share.