| Express business is a service-oriented enterprises, the quality of service directly determines the competitiveness of enterprises. In order to gain market share in the fierce market competition, it is necessary to raise the level of on-site management. In view of the small number of employees in Yanjiao Branch, the tight working hours and the wide service area, With the characteristics of more competitors in the field, put forward the implementation of 5S standard in the field management, the purpose is to improve the Yanjiao branch site management system to enhance the SF Express in Yanjiao local competitiveness,In order to smoothly promote the 5S standard, this paper will 5S finishing, Seiri?Seiton?Seiso?Seiketsu?Shitsuke in the Yanjiao Division and the PDCA cycle combined with the system to ensure 5S Yanjiao Division in advance to ensure that all work orderly, and In this paper, the Yanzhou sub-branch from their own situation, focusing on the implementation and inspection 5S, with the inspection to promote the implementation of the inspection link, the use of analytic hierarchy process, Yanjiao Division 5S implementation results are divided into the target layer, Seiri?Seiton?Seiso?Seiketsu?Shitsuke set as the standard layer, the office area, sorting area, the inventory area is set to the program layer, the overall level of 5S is the target layer, Through the calculation, we can get the implementation result scientifically, which provides the strong support for the decision- making,And the implementation of the results after the application to the next PDCA cycle, in the next cycle to improve to ensure the smooth and effective implementation of 5S activitiesThis article in Yanjiao Division to promote the process of 5S mainly to enhance staff literacy as the core, in the work of employees is the core, only in the staff literacy upgrade, to successfully carry out other 4S activities, staff literacy is to decide whether to carry out other prerequisites for 4S activities, this paper to enhance staff literacy, mainly through behavioral changes, competitive consciousness To enhance the system to strengthen and enhance the role model, and motivate staff enthusiasm, through the 5S activities carried out to develop the staff self-discipline, self-awareness of the ability to improve their own staff is Yanjiao the overall competitiveness of the division of the upgradeIn the process of data collection, this paper adopts the interview method and personally visits the practice of enterprise. All the questions are made with the front-line staff. The conclusion of this paper is that the main business of SFY Yanjiao Branch is electricity Business platform for the support of the scope of business for the local Yanjiao Division must improve the efficiency of time to increase the use of space in the workplace, establish a business face to face, door-to-door service quality as the first goal of business, this paper face to face, The door-to-door service scene is defined as the scene, put on-site management methods, unified standardized all service processes for front-line staff to provide a standard workflow, so that customers feel is SF Express Yanjiao Division unified Service standards for courier companies in the last mile quality of service put forward new ideas and solutions. |
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