Research On Public Service Satisfaction Degree Of Dalian Municipal Port Authority

As an important incoming administration, Dalian Municipal Port Authority fulfill the seaport, airport, port and other relevant laws and regulations to implement modern logistics industry, trade management and coordination functions and bear in Dalian Economic Development an important role. With the arrival of the new normal economic development, changing the pattern of foreign trade, industrial structure adjustment, Dalian Municipal Port Authority is also facing new challenges and opportunities.Whether the enterprise to understand the functions of Dalian Municipal Port Authority of shipping enterprises to exercise management and services, whether it is satisfied with all aspects of public services, the reasons are not satisfied in terms of where and how to improve future work, these become Dalian new issues Municipal Port Authority faces. To solve these problems, the paper public service satisfaction evaluation model as the starting point in the analysis of the research results summarized domestic and foreign scholars on the basis of a comprehensive multi-disciplinary research methods, the different management tools and statistical tools phase combined, through induction and deduction, investigation and case analysis, empirical and literature survey, qualitative and quantitative combination of micro and macro combination of methods, Dalian Municipal Port Authority of public service satisfaction evaluation studies. In this process, this article will fuzzy comprehensive evaluation applied to public service satisfaction rating in the past, according to the division of functions and the actual situation of the relevant departments, the establishment of evaluation index system, constructed out of Dalian Municipal Port Authority of public service satisfaction Fuzzy comprehensive evaluation model degrees. In this paper, data from the survey, including Dalian Municipal Port Authority of public service satisfaction factor weights questionnaire and Dalian Municipal Port Authority of public service satisfaction survey. The validity, reliability test under the premise adopted, were consolidated and statistical analysis of data. The results showed that:enterprise in Dalian Municipal Port Authority public service overall satisfaction is relatively satisfactory level, where the planning and construction, administrative service center window service, ports and other public infrastructure management a higher score, waterway transportation management, hazardous chemicals product management, logistics development lower scores. Finally, the actual situation of Dalian City, Dalian Port is proposed to improve the level of public services and the Port Authority of suggestions.