Study On University Complaint Cases By Comprehensive Management With B University As An Example

Complaint reporting in universities is not only an important part of the state complaint reporting system,but also essential for the daily administration in universities.It is an important way for university leaders to associate with teachers,and also for teachers to protect their personal interest.Complaint reporting works can effectively maintain the security of the campus,and even the society.It guarantees harmonious environment for the faculty to carry out scientific research and cultivate students,and also influence the result of education reform.With the deepening of higher education reform,the complaint cases in universities are growing in numbers and becoming more and more complicated.People involved in cases are not only university faculty,and the complaint source is stretching out of campus.Complaint casesindicates a variety of problems,and schools and offices involved in are more than a single.Thenon-normal matters left in the history reform,such as unreasonable behavior and violent action,combined withunsatisfactory internal cooperation,makes complaint reporting system in universities no longer a way of solving problem to its true sense.Universities are confronted with an inefficient complaint situation.With university B as an example,this paper explains the reason for inefficient complaints by analyzing cases and statistics,and proposes a new complaint working mechanics by applying comprehensive management theory,in the hope of maintaining the security and harmony of a university,as well as ensuring the administrative work go smoothly.It stands on the realistic situation,integrate the targets,organization method,information and procedures together in order to improve the efficiency of management by introducing lawyers as the third party to investigate complain cases.