Research On Knowledge Management Of Delivery Team In I Company

There are three main benefits about knowledge management: improve intelligence, memory and reduce duplicate work for the organizations. And it shows unpredicted value to the companies.As a knowledge intensive IT enterprise, I company has a lot of demands of knowledge management when facing the huge information processing. The delivery team is facing quickly change environment and requirement management. How to serve quick response and maintain high quality become key factors. And this again tides with knowledge and experience of team members. How to reduce the average time for new members to acquire knowledge and increase the service response speed, keep continuance service become a mandatory requirement for the team..This article finished research on knowledge management with investigation on knowledge management system of delivery team in I company as per below four aspects.1. With investigation for knowledge management system of delivery team in I company, summarize current status and main problems their faced from knowledge acquisition, storage, sharing, transformation and innovation.2. Face to face interview has been taken to work out the root cause for the problems. And do survey with questionnaire in the whole department base on Knowledge Management Maturity Model theory. And summarize the main causes with results of both investigation methods.3. Provided solutions for above problems base on the causes of delivery team in I company.4. Provided implementation plan for the solutions from project phase and operation stage.To improve knowledge management system of delivery team in I company with above actions. And there has practical and referential significance for similar team and company.