Research On The Knowledge Maps Of Power Supply Enterprise Customer Knowledge Management System

With the growing concern of knowledge management, more and more enterprises pay attentions to knowledge map as a knowledge management tool. As a knowledge management tool, knowledge map can retrieval knowledge, information integration, and access to knowledge. At the same time, it can help managers to make knowledge management effective, and then to make appropriate decisions.This study is based on the project "Xiangyang Power Company Customer knowledge Management (CKM) System", and expert to supply a designing concept of the knowledge map system which is suitable for power supply enterprises CKM system, through a systematic analysis. The one hand, it can provide a platform that can quickly access to and retried knowledge for the different levels of knowledge demanders within the power supply enterprise, on the other hand, it can improve staff efficiency in the use of the CKM system. In addition, by the classification and associate of knowledge, and the description of types of knowledge within the power supply enterprise, it can reveal the status of knowledge resources in the power supply enterprise, and provide managers with a clear list of knowledge resources.This article details the theory of knowledge map, introduces the key technologies that can be used in the knowledge map system, then combined with the power supply enterprise CKM system instance, classified the knowledge within the power supply enterprise. And then, it analyzes the representation of knowledge which based on semantic web, the audit of knowledge which based on VSM vector, as well as the cluster of knowledge which based on fast clustering method, how to classify the simple explore, and it discusses how to build the indexing between nodes, and how to classify the expert.Secondly, this research proposes a frame structure of knowledge atlas which combines different types of knowledge map in power supply enterprise. This frame structure design a three-tier system: data layer, business layer, and presentation layer. And design build by these three aspects, the first is to design a data storage structure of the knowledge map system; the second is to divide the functional modules of the knowledge map to six parts:the system management module, the expert knowledge navigation features modules, the customer knowledge navigation function modules, the expert knowledge navigation function modules, the knowledge atlas functional modules, as well as the management of knowledge atlas function module; the third is to design briefly screen for the presentation layer of the system.Finally, this paper introduces the security design and some basic pre-code design.This study can improve the efficiency of customer knowledge management for the power supply enterprise, and provide a clear understanding of the knowledge resources within the enterprise and guide how to use these knowledge resources, and also provide a certain reference value for the knowledge map system of other industries.