Research On The Performance Management System In A Exhibition Catering Company Based On KPI

With the mature development of exhibition industry, the restaurant industry is no longer scattered. Each restaurant didn’t provided Catering Services itself. But there are companies specifically to undertake exhibition catering and it has become specialized. Exhibition catering as a service industry, it has the characteristics of the service sector, provide the product about services, the consumer pay attention on quality of service, labor demand, human resource management demanding. With the vigorous development of exhibition catering industry, inter-industry competition more intense, consumers have become increasingly demanding of catering industry. Employees become more and more and complex. Exhibition catering has faced the challenges of human resource management. We must seek a breakthrough by change.A exhibition catering company located in Guangzhou which exhibition industry is highly developed. It is the typical company of current exhibition catering. As the company continues to expand, it emerged in poor morale, declining competitiveness phenomenon as performance mismanagement like the others.Through literature, questionnaire, interview, read a lot of literature, books, and gather relevant company data, analysis the problems of A catering company, including performance management from corporate strategy, performance management system is not complete, indicator set unreasonable, the lack of management awareness of performance management, promotion is not on point. We solve these problems, according to the actual situation of the exhibition A catering company proposed the establishment of KPI as the core of performance management system. Job analysis carried out to develop a job description for each position, according to the company strategy, combined with BSC, down to every level to extract KPI, and constructed with KPI as the core, the process is complete and workable performance management system.