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Research On The Relationship Between Job Burnout And Job Satisfaction Of Taxi Driver

Posted on:2016-12-13Degree:MasterType:Thesis
Country:ChinaCandidate:Y J ChenFull Text:PDF
GTID:2309330467972818Subject:Safety science and engineering
Abstract/Summary:PDF Full Text Request
ABSTRACT:In recent years, the proportion of city taxi accounted for more and more conventional public transportation, passenger volume also increases. With the development of the taxi industry, the problems of the industry have also emerged. Rising oil prices, high "part of money", the more serious traffic jams in reality, will affect the working enthusiasm of the taxi drivers, the facing work pressure is also increasing, through long-term accumulation may produce job burnout, and reduce their job satisfaction, influence driving safety. This dissertation makes an empirical research on the taxi driver job burnout and job satisfaction, it has certain practical significance to improve taxi drivers’ work enthusiasm, to relieve the drivers’ job burnout, to improve drivers’ job satisfaction and driving safety.Based on the theoretical research, this dissertation uses MBI-GS modified scale and the Minnesota Satisfaction Questionnaire Short Form, investigates and researches on the482Beijing city taxi drivers’ job burnout and job satisfaction status. By using the SPSS software, the data are given factor analysis, individual variance analysis, correlation analysis and regression analysis. The results show as follows:Beijing city taxi drivers’ job burnout is in the medium higher level, and they experience the higher level of emotional exhaustion and depersonalization, a medium level of accomplishment. Drivers’ job satisfaction is not high, internal satisfaction and external satisfaction scores are at medium. Emotional exhaustion, depersonalization have significant negative correlation to job satisfaction, while accomplishment has significant positive correlation to it, three dimensions of job burnout has good prediction effect on job satisfaction.Finally, the dissertation from three aspects (government, taxi companies and drivers) put forward to alleviate the drivers’ job burnout and proposed measures to improve job satisfaction.
Keywords/Search Tags:taxi driver, job burnout, job satisfaction
PDF Full Text Request
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