Study On Broadband Business Process Re-creation Of Shenyang Telecom

Today, with the growing internet technology, the broadband network has become an enssential thing in life. As a basic operator of the communication industry, China Telecom, with its rich broadband resources and rising bandwidth, provides the basic broadband network services for the Internet users. After the reorganization of communication industry in2008, the three major telecom operators,China Unicom, China Mobile and China Telecom, are all focused on the broadband business, it makes the broadband services becoming more competitive. Beginning in2010, small broadband access providers are spring up. With the selling points of low cost, high bandwidth and quickly installed, they seized a certain share of broadband market, making the competition of broadband business become white-hot.According to the theory of process re-creation, this article investigated the current broadband business processes of Shenyang Telecom, and analyzed the actual situation and the existing problems of the each part of the business processes, the business acceptance, the resource allocation, and the construction. It is according to the perspective of business process to studying the constraints of Shenyang Telecom broadband business and the affections of broadband business competitiveness. Combined with the actual development of broadband services and the competitors’ situation, this paper designed a business process to meet the development of Shenyang Telecom broadband business, introduced the means of information technology, and improved the information system to providing the basis management platform for broadband business process. With the organizational structure, broadband resources and performance, it offered business process re-creation safeguard and proposed the problems of reconstruction.