Research On The Improvement Of The Broadband Installation And Maintenance Process Of Hulunbuir Telecom Company

This article describes the current situation of Hulunbeier telecommunications company broadband installation and maintenance process,through the Hulunbeier telecommunications company broadband installation and maintenance of process analysis,locate the installation and maintenance of efficient and specific reasons for customer satisfaction is not high.Try to refer to BPR's basic theory,by adjusting the optimization of organizational structures,improving job processes,improving the ability of installation and maintenance technology,raise the level of application of information technology,installation and maintenance to improve efficiency and customer satisfaction goals.Broadband installation and maintenance process from sector responsibilities,link the time limit,the customer needs,improve service quality.Through BPR,Hulunbeier Telecom departments services responsibilities more clearly,interdepartmental cooperation closer,overall quality of service has improved.Response from the customer side,broadband installation and maintenance is more humane,simplify the process of machine,repairing barriers reduced,speed of broadband access,network stability enhancements.Hulunbeier broadband installation and maintenance process improvement tentative results,improving broadband customer satisfaction,Hulunbeier telecommunications to enhance the competitiveness of companies in the broadband market.