Study On The Service System Design And Operation According To Chinese Automobile Warranty Policy In F-M Company

In the21st century, along with the Chinese economy continued rapiddevelopment, China’s auto industry but also to the fast track of development.However, while the automotive industry booming, due to various reasons, theprovisions on the protection of car service has not been long since the upgradesynchronously. In Europe and other developed countries, has a corresponding lawsand regulations, duties and responsibilities of the parties through regulations toensure that the interests of consumers. Our many years in a variety of industries suchas home appliances, communications and computer supplies, have been graduallyimplemented the "Warranty policy." In this context, after a long research andcomments, AQSIQ on January15,2013released the car Chinese AutomobileWarranty policy, and provisions with effect from1October2013implementation.The so-called car Chinese Automobile Warranty policy, namely "family carrepair, replacement, return the liability" imposes obligations and responsibilitiesrange car producers, sellers and repairers of, and deal with disputes related to theform and manner of punishment. Car Chinese Automobile Warranty Policy towardservice brought many new changes, such as mandatory requirement major failure ormultiple failures returned the car, the fault warning and spare car, require car serviceindustry in improving the quality of service objectively Under the premise ofself-service information systems planning and design accordingly to meet the policyrequirements and consumer demand. This article will focus on automotive servicebusiness from the perspective of the design and operation of research on Chinese Automobile Warranty service information system started.Car " Warranty policy " is the first introduction of mandatory vehicle Warrantypolicy, which can effectively prevent damage to the interests of consumers, to avoidthe problem by various problems, while promoting automobile manufacturers toimprove product quality and service quality. The Automobile Warranty policy basedon car sales and service business services information systems and improve newdesign will allow car dealers to better fulfill their obligations car " Warranty policy "provisions as the main sellers and repairers, improve Sales and service usersatisfaction, while automobile producers that vehicle manufacturers vehicle qualityand timely feedback to improve the quality of response speed.In terms of consumer protection, car " Warranty policy " provides auto repairproducts returned three packs of validity, warranty conditions, warranty programs,and three bags of dispute resolution, etc., in favor of consumer rights protection inthe event of a dispute. Professional and efficient service information system canstandardize service operations, reduce consumer wait time, repair, replacement,retirement vehicles, such as cars and provide backup links are provided forconvenience.In the automotive producer point of view,"Warranty Services System" canachieve classification analysis of quality problems and ensure timely feedbackfocused on the quality of after-sales, to facilitate its traceability and claims to carryout the work, thereby gradually increasing the level of quality control, enhance brandimage.In the automotive sales and service aspects of optimization, which focuses onthe subject of this article, Chinese Automobile Warranty service system will be setup through the claims system automation, claims data analysis, design, three bags ofearly warning systems, quality analysis system optimized to achieve claims Automatic reporting and audit documents, a number of categories of claims dataanalysis, automatic report generation, returned early warning, failure analysis andquality parts, such as traceability of the vehicle will greatly simplify the workloadstatistics and reporting services, and reduce service process errors, ensure theimplementation of efficient and reliable service, reduce customer complaints, andultimately enhance customer service satisfaction.In short, through the design and operation of systems research WarrantyServices, to ensure that national policies to meet the requirements under the premiseof optimizing service processes, comprehensive protection of consumers, sales, andservice providers and manufacturers of interests, has important practical significance.In this paper, based on the literature refer to operations management foundationtheory, through the PDCA cycle, benchmarking analysis and quality functiondeployment methods, gathering requirements, such as the Chinese AutomobileWarranty policy and service system materials, analysis F-M Company Servicesinformation system for the “Warranty policy” to improve the ways and means todetermine the service information system design goals fot the detailed design of eachsub-module, then expand operations analysis, design and operation of inspectionresults, and for future re-optimize the system further development of theoretical andpractical support and learn from.Through the design and operation of research on F-M company ChineseAutomobile Warranty service information system to ensure smooth and reasonablyimplement three bags of F-M’s after-sales service policy, optimize workflow, reducethe time and error rate losses related service operations, and ultimately improve theoverall sales and service satisfaction, while promoting the producers to improve thequality of automotive products.