Research On Knowledge Management Of Network Maintenance Department In Z Communication Company

The arrival of knowledge economy era, the competition of enterprises is no longer limitedto capital and material resources, knowledge has become a key factor in the successfuldevelopment, more and more enterprises regard knowledge as one kind of enterprise assets.With the development of world science and technology, communications related enterprises inChina, including several major operators and numerous equipment production enterprise, hasgradually grown up, there are a few entered the world top500. Communication enterprises arefaced with enormous challenges while achieved rapid development. As a knowledge intensiveindustry, the implementation of effective knowledge management in communication withinthe enterprise, become an effective means for communication enterprises to cope with themarket competition and challenge.In the knowledge society, knowledge is the source of enterprise for opportunity andcompetitive, but the knowledge itself does not create value, enterprises must use themanagement skills, through the personnel, system, communication of brewing, with the helpof information technology, can make the function of knowledge. Knowledge management isbased on the enterprise knowledge collection, sorting, storage, sharing, to achieve the target ofknowledge innovation and increment, thereby enhancing adaptability and innovation ability ofthe organization, enhance the enterprise intelligence, to achieve sustainable development.This paper startes from the definition of knowledge, project knowledge and knowledgemanagement, then discusses four core processes of knowledge management and the ways ofimplementing knowledge management. According to the case of Z communications networkmaintenance project department, it analyzes the existing problems and causes in terms ofknowledge management, made a elaborate plan considered from organizational culture,mechanism, information construction and project management. Then using the theory ofproject management to design implementation plan, combined with the five projectmanagement process and the specific work content and work flow, to manage knowledge fromthe collection, storage, sharing steps and so on, using information technology to build aknowledge management system in the project which knowledge base, knowledge map and thedatabase of experts are as the main function, optimizes the department of the projectmanagement mechanism to promote knowledge management, Combines knowledge management with project management, with the help of knowledge management to improvethe level of project management, and finally make a qualitative assessment of the effect ofknowledge management implementation.