Design And Implementation Of Taxpayer Service Hall Management System Of Dalian Local Taxation Bureau

Tax Service Department as to provide tax service to taxpayers main place which has always been the focus of the work of tax and service management difficult problems, but also the local tax authorities to showcase cutting-edge image window. Although the vast majority of the country to the Inland Revenue by means of information and means to strengthen the local tax authority management, but the management of the Tax Service Office has been in a gray area, highlighted in too much reliance on subjective experience, but also a lack of quantitative methods to manage, resulting in insufficient allocation of resources to optimize the tax service, service performance not sufficiently improved. How to use modern information technology to enhance the tax service hall scientific management, building a higher level of "three-class" as the theory and practice urgent attention and resolve the issue.The Dalian Municipal Bureau of the tax service hall as a case study, by introducing a queuing theory and object oriented system development method. And with the help of application system based on B / S architecture of ASP. Net technology development, the analysis based on the demand of public service management system in the tax service hall, the overall structure of the system design and to further describe the sub function module of the system in the detailed design, and test. After the realization of the system has a global monitoring, statistical analysis, performance appraisal, business early warning and emergency handling five functional modules, and 10 second level module, although hierarchical functional modules, there is deficiency, but trial operation results show that the system made the expected effect, in improving the efficiency of the tax service, at the same time, further to achieve the fine management.Tax service hall public service management system make full use of information technology, strengthen the tax service hall site management, improve the tax service level and efficiency, also real-time monitoring of the tax service hall site environment, work flow and work quality and efficiency of the tax by the real-time acquisition and analysis of the information on the taxpayer, hall staff, tax facilities operation and tax related business accept and deal with the scene, flow, structure, efficiency processing, unified and standardized management of the factors affecting the effectiveness of the tax service, to maximize the overall effectiveness of the tax service, so as to better for the taxpayer to provide quality services.