The Design And Implementation Of Operation Management System In Sichuan Tianyi Company

With the rapid development of information technology demand and enterprise information construction, operation and maintenance responsibilities of the enterprise sector is also changing, from the business operation and maintenance department to maintain their own service providers to introduce on behalf of Victoria, from passive acceptance to first identify and solve customers failure by the concern to focus on service experience and other technology. The traditional management model has does not apply to companies growing demand. For enterprises, the need for an advanced service management system to help them carry out change. Based on industry standards developed by domestic ITSS(Information Technology Service Standards) in the part of the process, for the Sichuan Tianyi Network Services Limited comprehensive operation and maintenance management system, it gives a framework for service management.The main purpose of this paper is to study and develop a comprehensive operation and maintenance management system, standardize and manage the company’s operation and maintenance unit Tianyi routine maintenance operations. Through the study of the management of operation and maintenance services to ITSS IT service standards as a guide for the company’s operation and maintenance services Tianyi model to study these studies, operation and maintenance management to find Tianyi company appears in many problems and propose improvements. On this basis, the analysis and design based on the use ITSS standard part of the process and Tianyi actual operation and maintenance management of the combined operation and maintenance service management solutions. And in accordance with business needs to achieve, including workstations, fault management, support & advice, asset & preparation machine, statistical analysis, knowledge base, GPS positioning, dynamic wheel release, configuration, wizards and other modules to develop and achieve docking and monitoring network management platform it also provides a multi-agency framework, the mobile client, IVR calls play screen and other modules to improve its operation and maintenance management functions.I completed an independent system planning, research needs analysis, outline design, completed the table, fault management, network management system to monitor docking, knowledge management, asset & spare parts, GPS maps, system configuration, the detailed design of the eight functional modules, to achieve a encoding table module, fault management, network management docking function, phone playing screen function, knowledge base module.Sichuan Tianyi company’s operation and maintenance management system construction service process provides a practical management model for the company’s operation and maintenance department Tianyi achieve standardization and streamline operation and maintenance, operation and maintenance to improve the operational efficiency of the energy efficiency and services with a strong practical significance.Currently, the system has been formally launched to use, to meet the design requirements and is running well.