IT Service Management Software System Design And Implementation

In recent years, with the globalization of information and the popularization of Internet, e-commerce has become the biggest hot Internet applications. Internet technology based network service is the future direction of development of trade, the network service will break the limits of time and space, change the way of communication, system and environment to improve the logistics, capital flow, information flow, accelerate the whole society of commodity circulation.This thesis summarizes the current software customer service processing based on the lack of customer service, service management is analyzed, the business process reengineering, using modular design methods of object oriented, IT software described in detail the after sale service management system analysis, design and implementation process. System B/S model described, MVC model using Model, View, Control separation to build the overall framework of the system, using the object-oriented design process to design the whole system, combined with Struts2, Spring and Hibernate and other open source framework, implementation of the IT software after sale service management system, the development of Web technology applied to the IT industry customer service services, implementation of inside and outside network interactive Internet based on the network office.. The system is divided into business management, promotion management, integrated query, system management of four modules.Finally, to test the system, and gives the operation effect, after testing, the software after sale service management system has the business processing function strong, able to adapt to the needs of customer service management software, the transfer of data between internal and external network, greatly facilitate the management work, especially the process more standardized software requirement management of customer service.