Performance Management Evaluation System For Client Manager In Bank Of China

This topic is based on the work in business division in BOC(Bank of China) Shanghai Branch. To a commercial bank, extending business network and amount of client is their core work. And it’s important to find out every situation of every industry and maintain the relationship of every client in the district for the branch. That’s the work that the business division do. In this case, how to deliver the information of client managers’ work efficiently is a key question to improve the work in business division and also the influence of BOC in Shanghai.As one of the major banks in China, BOC need to keep up with the pace of The Times with informatization. Though there is ERP system for the business used to assist management, it is not enough. For different environment can lead different need, the ERP system should be changed, especially the part used for business division. The work in business division is abstract but meaningful to the customers. On one hand, the staff should collect the demands from the customers; on the other hand, the enterprise should react speedily to strengthen its customer network.To sum up the analysis, the key point of this topic is the efficiency of delivering information of client managers’ work. An ERP system has been used in BOC, but it has some weaknesses in this part such as incompletion of information, not close to their transaction and so on. It cannot provide a chance to catch up with the change of every industry in time. So it’s necessary to develop a new system to change this situation.Besides doing some research on the business progress of business division, it has been found that some information about performance assessment for developing a new management information system, from work execution to work reward. It helps to encourage enthusiasm of client managers, in the same time to improve the reaction on the change of the market. That is a win-win situation.