The Research And Application Of The Platform Of Management Of IT Performance And Maintenance Of Baoshang Bank

With the rapid development of China’s economy, as the China’s financial marketcompetition intensifies and the transformation of economic growth, commercialBank’s capacity for innovation is enhancing, they’re just operating on a much largerscale. Commercial Bank request to ITIL keeps higher and higher. Processmanagement, standardization, normalization and instrumentalization of the ITperformance and maintenance need to be further deepened and enhanced. BaoshangBank build the IT performance and maintenance results in fast development of themanagement and information technology level. After information systems centralized,the uniformity and utility of the IT system is significantly upgrade, this also help toimprove the availability and continua of the operation system. Objective in order toset up a set of effective IT operation and maintenance management and electronic tool,even though that is imminent. Lack of effective communication tool which solved thematter of information exchange and data exchange between Baoshang Bankheadquarters and their branches.After building the implementation of the project of IT Operation ManagementPlatform of Process management、operations processes management、 platformstools、Service Level Management. Build an effective platform of maintenancemanagement system and improve the corresponding electronic tools imminent is veryimportant.This paper focus on build a formal event order handling process、graded businesschange approval process、 treatment scheme、summarizes、management、 analysisand display; This paper focus on inquire, review, quantization of the process of therepair order.Through the BaoShang Bank’s IT operation and maintenance services of buildingmanagement platform for the implementation of process management, operationsmanagement processes, tools, platform support and service level management,establish and improve a system platform for the BaoShang bank’s data centeroperation and maintenance management and methodology. Quantification of theBaoShang bank job content, paperless office, the standardization process has an important role. This thesis has made an in-depth and systematic analysis and study ofthe implement and type selection, rational design, systems analysis, platforms and theachieved application. According to the characteristic of BaoShang Bank, we designedand implemented the BaoShang Bank’s IT operational service management system ina relatively short period of time. The applied level of the system software were liftingmore and more, it will be improve the efficiency of management, support themanagement, improve the cost control of BaoShang Bank.