Design And Implementation Of The Shipping Customer Self-Service System

With China’s rapid economic development, with the global economy field more and more, the sea transport demand is also more and more big. The background of this paper is to domestic shipping companies and domestic mature core idea of customer service, together with the present situation of domestic shipping enterprises and the characteristics of domestic shipping market, a detailed analysis, demonstrates the computer JAVA language and the development of computer network technology and function, and on the basis of the mature technology, this paper puts forward the basic idea of online self-service system scheme and the detail.This paper briefly discusses the research background, the subject of domestic and international research projects in development status and meaning and direction. Followed by a comprehensive analysis of customer self-service capabilities for maritime system requirements, performance requirements, system security, reliability, scalability and feasibility and extensibility made. Again available such as JAVA language of system design, database and related technology has made the brief introduction.The last on the basis of the above all to system design, design system architecture diagram first, need to implement them one by one to design its expected functions, and select the relevant application technology, and then demonstrates the realization of the design features, combined with today’s cutting-edge network system, joined the micro letter public experience elements. Finally, the entire system to be tested.The system can achieve timely and comprehensive to provide customers with convenient and quick service experience, improve customer loyalty, for domestic shipping companies provide basic security upgrading competition power. This article will be the future development of domestic shipping companies and contributions to China’s economic development play a crucial role.