Research On Customer Service Information Management Platform Construction Of Dalian Powerheating Company

Heating of customer service is to implement the party and the country putforward the "capital growth, people’s livelihood, security and stability, promoteharmony" policy.policy plays an important role in the field is an important duty ofeach heating enterprises. Especially heating users of heating company service levelrequirements more and more high standardization information technology. highquality heating service is the inevitable trend of heating company customer service.Only the establishment of the network information transmission mechanism, so thatthe various departments of the company to share resources. Increase the usage of thesystem so as to improve the efficiency of management of the company heating. Onthe other hand, increasing the supply and demand for services. Heating enterprisesmust change the traditional service concept. Construction of customer serviceinformation management platform is based on the Internet and computer and mobilephone and other multimedia based.With advanced network technology as a link tobuild a unified user oriented integrated service platform. Through the integration ofinternal resources one-stop service the user acceptance. Implementation of repairbusiness consulting complaints and return a quick and efficient. At the same time,the optimization of the internal management, streamline workflow improve workefficiency and ultimately to achieve scientific quality service purposes.The research background and research significance of the service from theDalian high power heating. Customer information management platformconstruction project briefly introduced the research ideas and the structure arrangement. On the necessity of the construction of the platform were analyzed andclarifies the importance of customer service. The establishment of informationmanagement platform. Based on the study of the construction and application oflarge heating company customer service information management platform. Theplatform to find the existing problems, put forward some effective measures. To sumup the experience lessons on customer service information system in the future ismodified. In order to achieve the maximization of social benefit of enterprise. Thecompany because the company management style characteristics scale is different.The customer service information system functional requirements. the scope of workand the expected effect is different. In addition but also pay attention to therelationship between customer service system and other systems.For the company to plan for the future development of the road to lay a goodfoundation for building heating and customer service information managementplatform. To better promote the integration reform of company management, tofurther adjust and optimize the organization structure. Combing managementprocesses and strengthen management improve work efficiency, to provide power forthe company quickly entered the track of healthy development. Improving the statusof service management thought is conservative backward management serviceconsciousness is not strong. So as to enhance service awarenes improve servicequality innovation service brand to build the company’s core competitiveness. Theinformation system of fast efficient means improve the heating quality of service toachieve customer satisfaction achieve scientific heating purposes.