Appliance Customer Service Management Information System Design And Realization

The industry of home appliances in China is developing rapidly meanwhile, the status of homogenization of products has grown more and more seriously, and the competition in the terminal market has been very keen. The industry of home appliances now features low profit, increasingly slower development speed, and the industry structure of supply exceeds demand competition. It is quite clear that the industry of home appliances in China has been in autumn. In the age of homogenization of products, competition has been focused on follow-up services. However, the development of home appliances brands in modern market competition has been restricted by traditional methods in customer service and laggard information system which are also the bottleneck of achieving the advantages.This subject is a research on designing and applying customer of home applications service management information system which based on the research of essential flow of customer of home applications service management information system, integrated with the writer's work experience, investigated the application of customer of home applications service management information system and practiced in the system of BOZHONG Home Appliance Co.,Ltd.1) In order to support service improving, we should set up data base management system which based on demands of customer service, service staff, customer information, products information, accessories information and so on.2) In order to regulate the service, improve service quality and promote efficiency, we should enhance monitoring the process of service.3) Thought managing all kinds of statistical data which based on service requests, it can be achieved fully managing service staff, service outlets, the process of service, service amount, accessories, income, service evaluation and so on.