Research Of Quality Management Of Social Medical Insurance Software Development Project In GH Bank

Software projects of technology innovation plays an important role in Commercial Banks’rapid development and core competitiveness improvement. Based on the quality management of social medical insurance software development program in GH bank, this paper analyzes problems existed in the first phase of this project and provides suggestion for improvement of the second phase of the project, so as to ensure its quality and improve competitiveness of GH Bank.This paper introduces concepts of Total Quality Management(TQM) and Capability Maturity Model Integration (CMMI). Total Quality Management(TQM) is a process in which all-related parties are involved to conduct quality control, aiming to meet customer demand, improve continuously, and ultimately satisfy customers in each and every way. Capability Maturity Model Integration (CMMI) is a software project management model which enjoys high evaluation. It can help software to improve its managing process and provide guidance for development, purchase and maintenance of software products.This paper introduces research theories and development of software project quality management and CMMI, and analyzes problems existed in the first phase of social medical insurance software development program of GH Bank, which are, inadequate organizational construction, insufficient resources, inappropriate project planning, and lack of proper quality supervision on software development and project test. This paper then presents a quality management model, which is built under the framework of Total Quality Management(TQM), and based on the theories of "planning, control, improvement" and "the overall process management+quantitative evaluation+customer demands continuous improvement" and "1+1+1". Under this new quality management model, the second phase of social medical insurance software development program of GH Bank will be ensured to have regulations upon developing stage, requirement for development quality and ensurance for customer demands. This new model will also help to avoid and solve problems existed in the first phase of the project. With the running of this new model, GH bank’s capacity of quality management of Business innovative software will be enhanced, market share will be expanded and its business will be developed more quickly. All in all, this paper analyzes problems existed in the first phase of social medical insurance software development program of GH Bank, and introduces a new quality control model for the second phase of the project, which will help GH bank to improve its quality management of software development and provide safeguard for GH Bank to have high-quality software products. This paper’s research will also provide references for state-owned banks in the respect of quality management of software projects of technology innovation.