| Dongguan has developed very rapidly in recent years, especially in the industry and construction industry, but with the increase of pollution, people’s living environment has become worse. State government also pay more and more attention to the city’s green environment, so has been trying to develop public utilities, improve the green area, so that people have a sense of environmental protection. Of course, Dongguan is no exception, in the implementation of public utilities, support for environmental protection is also in raising people’s demands and opinions, in order to more comprehensive collection and handling of complaints from the masses, in particular, Dongguan city public service center government investment v. management system for development and research, but also to better serve the masses, so that the utility can protect and improve people’s quality of life and level, so it is very necessary for the development of this system.The introduced Dongguan City Public Utilities Service Center chief complaint management system research background, the significance of the project, similar systems and application status, clear the main contents of this thesis and my work; in business analysis, the thesis on the problems existing in the system, group organization, the original business processes were analyzed, transformation is given after the business process, after the transformation of business processes respectively basic information management, complaint acceptance, complaint office, handling of complaints, complaints review complaints approval, information release, complaint handling, statistics, management and system management ten process;Through the use case analysis and use case description, the function of the system is described, and the function of the system is analyzed. The data are analyzed. The thesis gives the entity class diagram. The research and analysis of the system are summarized, and the further work is prospected. |
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