| China is being in an vital stage of economic transformation, the proportion of services sector is growing in the national economic aggregate. In this considerable situation, after-sales service for commercial residences becomes a key indicator of the restructured real estate industry. This thesis introduces a systematic research and analysis of the after-sales service management system for commercial residence business, and provides a scientific system optimization for Yuexiu Property.This thesis introduces the research background based on the purpose and significance of applying after-sales service manager system to the commercial residence business of Yuexiu Property, and the current research status, method and technical route are introduced. Unified Modeling Language, software engineering principle and method are applied to analysis the detailed system requirements during business analysis, functional analysis and data analysis. In business analysis, activity diagram is applied to diagnose and describe the current business processes, and lane map is used to optimize the business processes. For functional analysis, the relationship analysis for use cases, roles and actors is given by use case diagrams, and UML package diagram is applied to provide the structure design of system function modules and elaboration. The system functions include delivery management, decoration registration management, maintenance management, complaint management, and property management. In data analysis, class diagram of high-level system architecture is given to illustrate an overall modeling, and the data structure for business processes are provide by abbreviated class diagrams; the interface, controller and entity classes are given; the entity class relationships are analyzed via E-R diagram and the database tables’ structure is established. At last, the research and analysis are summarized and the future work to do is also prospected in this thesis. |
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