| The economy of China develops very fast since21century, many industries such as Electronic, technology, banking etc is booming, as well as hotel industry, from80s in the last century to2000, after the completion of the initial marketing, management, human resources accumulated hotel in China stepped up the peak during the first decade of the21st century, the size of its investment and construction, service and design standards,the impact of social systems and employment have reached an unprecedented stage, however, as the international economy, especially in Europe and America’s economy goes down, Japanese economy is sluggish, the strategic of China’s economy has been adjusted, hotel in China is over-developed and rash constructed,people are too optimistic, the problems are immediately apparent now, as well as the investment of hot money is subsided, so many people realize who is the naked swimmers after ebb, not only because of the market, economy, politics cause the impact to hotel development, even the cornerstone of industry talents are unprecedented lack, and it’s the point to explore the theme, staff turnover rate, the turnover increases from5%,10%to100%or even higher, it affects the service quality and hotel business a lot.In this case, I take CP Lijiang Ancient Town as a sample with common feathers and specific characters in hotel industry in China to describe and analyze the challenges and difficulties from recruitment, training, retain, career development for some key positions such as Recruitment Manager, Director of Human Resources, as well as Director of F&B, to states the reasons and changes of turnover rate in hotel as the perspective of practitioners, and introduce the original roots of problems, try to find out the important affections for retention because of working environment, hotel culture, staff loyalty etc; concludes some solutions accordingly, try to go through a big picture of turnover, to come out some meaningful and effective proposals and recommendations. |
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